Tech Support

General FAQ's 11

• Whitelist / Unblock URL's
• Inexpensive Computers
• How to Install Google Chrome and Mozilla Firefox
• Make sure your Operating System is up to date on your computer(s)
• How to take screenshots with Snip & Sketch on Windows

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Blackbaud 8

• Directions on how to view Report Cards for Parents (Detailed)
• Accessing Unofficial Transcripts (Detailed)
• How to reset your Blackbaud Password without Gmail ID
• How do I find my Students Academic Advisor?
• How to link your Blackbaud Tuition Management account with your School Blackbaud Account

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Canvas 12

• Conference Appointments
• Confirm or Change Email Address
• Parent + Teacher Email Notification Steps
• Checking/Changing Time Zones
• Directions on how to send a Canvas Message

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Gmail 1

• How to create a Gmail Contact for Canvas

Login Procedures 8

• First-Time Blackbaud Login with Gmail
• Logging in to Canvas
• Connecting your Blackbaud ID through Email invitation
• First-Time How to Sign in to Blackbaud for New Parents without Gmail
• How to Sign in to Blackbaud with Gmail

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Microsoft 1

• Microsoft Family Settings Set up

General FAQ 5

• Logging in to and Navigating Canvas
• Browser Installation Directions
• Google Chrome Permissions for Adobe Connect
• Mozilla Firefox Microphone Permissions for Adobe Connect on the Browser
• How to allow for the download of multiple files from a website on Google Chrome

Canvas 32

• Audio Assignments for Mac
• My Name is Wrong
• Accessing Canvas for Clubs
• How to find Assignment Sheets
• Checking/Changing Time Zones

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Adobe Connect 8

• Set up / Sound Check on Adobe Connect
• Directions to Install Adobe Connect
• Directions to Install Adobe Connect Using a Special Method
• Directions on how to get in to the Adobe Connect Classroom
• How to watch recordings

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Microsoft 1

• Logging in to your Microsoft 365 Portal

Blackbaud 1

• Directions on how to log in to Blackbaud for Students

Canvas 3

• Backing up & Restoring Canvas Courses
• Setting up assignments to allow multiple assignment submission types
• Attachment Module Icons

Connect 1

• How To Start a Recording

Microsoft Teams 2

• Logging in to Microsoft Teams for Windows
• Logging in to Microsoft Teams for Mac

Adobe Connect 1

• How To Join Adobe Connect In Browser

Blackbaud 1

• How to find a Students Report Card or Transcript as a Staff Member

FAQ 2

• Do you sell school Apparel for FPA?
• How do guests join through the browser?

General Setup 8

• Adobe PDF Installation Directions
• Directions on how to get in to Adobe Connect Classroom from Canvas
• Browser Installation Directions
• How to Update Operating System For Mac OS
• Logging in to Blackbaud and Canvas Directions

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How does this work? 2

• I have an Elementary Student. How does this work?
• I have a Junior High/High School student to enroll. How does this work?

JumpStart! 0

State Information 1

• How do I know what my state requires of me?

Enrolling 1

• Where do I go to enroll my child for FPA?

Prerequisites 14

• Prerequisites for Physical Science or Astronomy
• Prerequisites for Chemistry
• Prerequisites for Physics
• Prerequisites for Marine Biology
• Prerequisites for Advanced Biology

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Placement Tests 3

• What is the importance of the required placement tests?
• Who is required to do a placement test?
• What are the placement test requirements at different grade levels and how are they administered?

General FAQ 16

• How important are due dates?
• Can my student earn a diploma with FPA?
• Will someone show me how to do school with FPA?
• Where do I build a schedule for my student that will work with the class times?
• How many years of Latin are required to earn an FPA diploma?

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Registration Process Directions 2

• Applying and Enrolling your New Student in Blackbaud
• Registering a Returning Account for Blackbaud