Tech Support

Please make sure to backup the data on your computer on a USB drive or external  storage device before making changes to the operating system.  

Directions for Update for Mac: 

Directions(Pre MacOS Ventura)

https://www.lifewire.com/upgrade-to-macos-ventura-5525478

Directions(Post MacOS Ventura)

https://support.apple.com/en-us/HT201541

Directions for Update on Windows:  

https://support.microsoft.com/en-us/windows/get-the-latest-windows-update-7d20e88c-0568-483a-37bc-c3885390d212#:~:text=If%20you%20want%20to%20install,updates%20are%20available%2C%20install%20them.

Also make sure your browser(s) are up to date: 

Google Chrome:https://support.google.com/chrome/answer/95414

Mozilla Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release 

Safari: https://support.apple.com/en-us/HT204416

Then download and install Adobe Connect again after this process and see if the issue is solved.