Tech Support

Step 1.  Please make sure you are using a using a browser that you have not used before:

Here are the directions to install and use the Chrome or Firefox browser(s):

https://fpeusa.freshdesk.com/support/solutions/articles/43000663250

Here is the link on how to download and install a Brave browser:

https://brave.com/

Step 2. Please navigate to Canvas located at https://fpeusa.instructure.com/login/canvas

Step 3. Please fill in your login credentials:

Step 4. On your Canvas Dashboard click on the course you want to join the Adobe Connect class with:

Step 5. On the left hand side of your course on the course menu click 'Adobe Connect'

Step 6. On the Adobe Connect page click the 'Join' button

Step 7. If you have your Adobe Connect application installed it will launch please minimize the Adobe Connect application window if you do not have the application installed please skip to step 

Mac:

Windows:

Step 8. You should see a white screen on a new tab on the browser you opened. It should look like the following:

Step 9. Please select the option labeled 'continue in browser'

Step 10. If you see a pop-up asking you if you want your browser to use your camera and your microphone for the Adobe Connect classroom please select 'Allow'.

Step 11. Your browser page should look similar to the following image. Please adjust your audio and video settings to match the proper setup to work with Adobe Connect browser. 

Step 12. Please select 'Enter Room'

Step 13. You should have a screen on Adobe that looks like the following:

Step 14. You should now have the tools to operate Adobe Connect

If you have any questions please call or email FPA Tech Support at 920-931-0660 or email us at techsupport@fpeusa.org