Directions to Install Adobe Connect Special 

Step 1. Go to https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html on a Google Chrome browser.  

  


Step 2. Notice the headings that say 'For Desktop' and 'For Mobile' for this directional we will focus on the buttons under 'For Desktop' (Version numbers may change throughout the school year than what is located on the screenshot below)


  

Step 3. Click “Download for macOS” or "Download for Windows” depending on your Operating System.  



  

Step 4. File should start downloading in the upper right hand corer of your screen



  

Step 5. Click the Downloaded File on Windows or Mac

  

( If Windows Download is not there, go to File Explorer -> Downloads Folder -> Sort by date modified-> You should see the download called "ConnectShellSetup" or something similar “.exe” file)  

(If Mac Download is not there go to Finder->Downloads-> Sort by 'date added'-> Look for  

Adobe Connect Download “.dmg”)  

Step 6. If you are on Mac Double click the “AdobeConnectInstaller” 

Graphical user interface, application

Description automatically generated  

Step 7. (Mac Only) 

Mac Part 1: On Mac refer to Step 6 (If on a Mac a box pops up saying “AdobeConnectInstaller" or something similar; Click "Open")

Mac Part 2: (If on a Mac a box pops up saying “Couldn’t download file because it was not from the App Store" or something similar; Go to System Settings -> Privacy and Security-> Security -> Click  the “App store and identified developers" option



Step 8. Install Adobe Connect. If on a Mac you see the screen that says "“Adobe Connect" is an app downloaded from the Internet. Are you sure you want to open it?" press "Open"

Step 9. Now Adobe Connect should be installed on your Computer.

Windows: search in the search bar on the lower left hand corner of your screen “Adobe Connect” and look for the Adobe Connect application. On Mac: Go to Finder -> Applications -> Adobe Connect Applications. 

Video Guide for Mac: https://drive.google.com/file/d/1C1J4U05qWS_NoMvvESZLNar2SoeWKIQm/view?usp=sharing 

Video Guide for Windows:

https://drive.google.com/file/d/18ahSlqxQdzrtJ0jWZ9VlzfZzY9IfLt20/view?usp=sharing


If you have any trouble in this directional please contact Tech Support at 920.931.0660.


Issue/ProductInstallation of Adobe Connect Special Version
Version #2
Solution or Work-aroundSolution